1. Who is this Company?
EXCER Is a trade name under NextGroup Inc, a stock domestic corporation engaged in e-commerce and retail sales.

2. How can we guarantee quality?
We Inspect the product before shipment to ensure the quality and functionality; also we only offer quality products to provide longevity of usage and satisfy our consumer.

3. Why should you buy from us not from other distibutors?
We are expert in this industry and have experience for more than 5 years. We guarantee the after sales service with spare parts readily available 24/7.

4. What if the item will damage, where we can send it for repair?

We understand your frustration in this situation, however we encourage you to report it to us in this link: https://excer.com.ph/pages/contact-us

Procedure after you report it to us 

We will give you a call and video call with you to help you repair the minor damages.In the event that your item suffered major damages we will send you spare parts and instruction to replace the damage parts.If still cannot be repaired we will send out our technical to repair it.

5. What are your payment method?

Credit Card Via PaypalBank TransferCash On Delivery

6. Method of Paypal Payment?

For paypal you can just 

Select the ( Don’t have a PayPal account?)  link and it's still accept your credit card payment. It can accept any type of Credit Card

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-2 business day and delivery time varies if your product is in stock.

CEBU, METRO MANILA AND CALBARZON 1-2 DAYS 

THE REST OF THE PHILIPPINES 7-15 DAYS

Please read through this instructional guide so you can understand how the process works and what you should expect  to happen once you place your order with us.

Order Confirmation:

⚈ You will receiver an order confirmation email as soon as you place your order. 

⚈ Expect a call within 24 hours with our fulfillment team to verify the shipping details.

⚈ As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment

⚈ If your item is on back order or unavailable, we will reach out to you via call or email.

Order Shipment

⚈ We will give you an update information within 24 hours to the email address you provided when checking out.

⚈ Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.

⚈ Shipping costs are included with any unit your purchase in our website

⚈ We  offer Cash On Delivery in the Philippines.

⚈ A phone number is required by the shipping company so a delivery appointment can be made.

⚈ Failure to provide his at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.

Damages:

⚈ Please inspect the packaging of your items when they arrive.

⚈ If there are any products damaged upon arrival, we can arrange video call with our technician and consult if any part seems damage or malfunction.

⚈ You can file a warranty claim to get replacement parts for anything that’s damaged.

⚈ If your item(s) do arrive damaged, please send photos to excershop@gmail.com .

Cancellations & Refunds:

⚈ All orders canceled are subject to an administration fee equal to 20% of the total order amount, if your order has been  shipped. This is a fee that covers the shipping cost and other fees

⚈ If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Welcome to EXCER Massage Chairs

We are passionate about helping you find the best massage chair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the massage chair industry. Our customers include homeowners, business owners, and government institutions. Our customers are seeking a massage chair to relax and ease their stress.

What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know   our massage chairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

Our Commitment To You

⚈ World class customer service.

⚈ FREE shipping nationwide.

⚈ Most products come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.

⚈ We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!

Our Mission:”To Help You Enjoy You Relax More”

At EXCER Massage Chairs, our mission is to help you enjoy yourself more. Massage chairs have helped homeowners to relax at home and enjoy themselves more.

We believer that having a massage chair is a great way of relaxing at home. With the increasing popularity of massage chairs, everybody can enjoy themselves more at home.

We provide the following value-added benefits with every order:

⚈ 100% Secure Shopping

⚈ We Value Your Privacy

⚈ Trusted Brand Name

⚈ Free Shipping Every day

⚈ Best Price Guarantee

⚈ Satisfaction Guarantee

⚈ Courteous Sales Experts

Worried About Price?

We are an authorized dealer for our suppliers and we ship directly from their warehouse

⚈ With the best prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.

⚈  If you want a ount just send us a message with your location and we calculate the best discount we can give.disc

We understand buying a massage chair is a significant investment so we want to make the buying process as easy as possible for you.

Go ahead and place your order today and if you have any questions give us a call or email us at excershop@gmail.com

Our Customer Support Team

Our team operates out of an office space in Cebu. In order to keep our prices low and make our fulfillment processes as efficient as possible, all our products now  ship directly from our warehouses which are located in Manila & Cebu.

Our Warehouses

Our supplier’s warehouses are located strategicallyin Manila & Cebu. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.

How to Contact Us

You can call our customer support and sales team Mon-Sat 8:00- 5:00 Pm 0961 574 2366

You can chat live with our customer support and sales team Mon- Sun 8am-5:00pm just look for the button in the lower-right corner that says “Chat with us”

You can email our customer support and sales team: excershop@gmail.com and we will reply within 1-2 hours during regular business hours Mon-Sat 8:00 Am - 5:00 Pm

We offer flexible payment terms that might suitable for your needs.

✔︎ Cash on Delivery - Pay only when you receive the item( Nationwide)

✔︎ BDO Installment Up to 12 Months 0% Interest. ( We will bring swiper for your BDO Credit Card) (Cebu, Metro Manila and Nearby Provinces.

✔︎ Post Dated Check Installment up to 6 months 0 Interest.(Applicable in Metro Manila & Cebu

✔︎ Financing ( SOON)