SMART MASSAGE CHAIR MODEL: X3

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-2 business day and delivery time varies if your product is in stock.

CEBU, METRO MANILA AND CALABARZON 1-2 DAYS

THE REST OF THE PHILIPPINES 7-15 DAYS

Please read through this instructional guide so you can understand how the process works and what you should expect  to happen once you place your order with us.

Order Confirmation:

⚈ You will receiver an order confirmation email as soon as you place your order. 

⚈ Expect a call within 24 hours with our fulfillment team to verify the shipping details.

⚈ As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment

⚈ If your item is on back order or unavailable, we will reach out to you via call or email.

Order Shipment

⚈ We will give you an update information within 24 hours to the email address you provided when checking out.

⚈ Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.

⚈ Shipping costs are included with any unit your purchase in our website

⚈ We  offer Cash On Delivery in the Philippines.

⚈ A phone number is required by the shipping company so a delivery appointment can be made.

⚈ Failure to provide his at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.

Damages:

⚈ Please inspect the packaging of your items when they arrive.

⚈ If there are any products damaged upon arrival, we can arrange video call with our technician and consult if any part seems damage or malfunction.

⚈ You can file a warranty claim to get replacement parts for anything that’s damaged.

⚈ If your item(s) do arrive damaged, please send photos to excershop@gmail.com .

Cancellations & Refunds:

⚈ All orders canceled are subject to an administration fee equal to 20% of the total order amount, if your order has been  shipped. This is a fee that covers the shipping cost and other fees

⚈ If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

If you have any issues with your product, please call us at Mobile No. (0961 574 2366)  Tel No. (032) 266 9437 or email us at excershop@gmail.com and we will  assist you in filing a warranty claim. 

This NON-TRANSFERABLE Warranty is provided by NextGroup Inc.

We guarantees that your qualified product will be replaced at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first One (1 years of ownership, excluding specific limitations contained herein.

What Is Covered*:

⚈ This warranty explicitly covers all parts, labor and framework of the chair.

⚈ This warranty includes parts costs and labor for the first year at no cost to the customer

What is NOT Covered*:

⚈ Any shipping expenses incurred. Transportation damage; theft; abuse; neglect; vandalism.

⚈ Damages incurred due to shipping and handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under this warranty.

⚈ Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances and power surges.

⚈ Malfunctions due to improper use as well as unreasonable uses or maintenance including failure to follow operating instructions.

⚈ Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.

 ⚈ This warranty does not include normal wear and tear including Velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.

⚈ Softening/ hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.

⚈ Natural patterns and grains and variations in leather will not constitute as defect under this warranty, as no two pieces of fabric are identical.

⚈ The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.

⚈ Products used in commercial or corporate settings.

Implied Warranty & Other Damages:

⚈ Any implied warranties shall be limited to the duration of the 1 year portion of this limited warranty, and with regard to structural framework, limited to the duration of the 1 year portion of this limited warranty.

⚈ In no case we’ll be liable for incidental or consequential damages, whether such damages are claimed on account of breach of warrant, breach of contract, negligence  or strict/ product liability, including without limitation, damage to property (other than the product) or other economic losses.

How to obtain warranty service;

⚈ You must send us a message in email excershop@gmail.com or send us a message in facebook.com/excerph

⚈ You must obtain a return authorization number in order to ship products to a service center.

⚈ You may obtain service advice by contacting us.

Welcome to EXCER Massage Chairs

We are passionate about helping you find the best massage chair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the massage chair industry. Our customers include homeowners, business owners, and government institutions. Our customers are seeking a massage chair to relax and ease their stress.

What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know   our massage chairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

Our Commitment To You

⚈ World class customer service.

⚈ FREE shipping nationwide.

⚈ Most products come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.

⚈ We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!

Our Mission:”To Help You Enjoy You Relax More”

At EXCER Massage Chairs, our mission is to help you enjoy yourself more. Massage chairs have helped homeowners to relax at home and enjoy themselves more.

We believer that having a massage chair is a great way of relaxing at home. With the increasing popularity of massage chairs, everybody can enjoy themselves more at home.

We provide the following value-added benefits with every order:

⚈ 100% Secure Shopping

⚈ We Value Your Privacy

⚈ Trusted Brand Name

⚈ Free Shipping Every day

⚈ Best Price Guarantee

⚈ Satisfaction Guarantee

⚈ Courteous Sales Experts

Worried About Price?

We are an authorized dealer for our suppliers and we ship directly from their warehouse

⚈ With the best prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.

⚈  If you want a ount just send us a message with your location and we calculate the best discount we can give.disc

We understand buying a massage chair is a significant investment so we want to make the buying process as easy as possible for you.

Go ahead and place your order today and if you have any questions give us a call or email us at excershop@gmail.com

Our Customer Support Team

Our team operates out of an office space in Cebu. In order to keep our prices low and make our fulfillment processes as efficient as possible, all our products now  ship directly from our warehouses which are located in Manila & Cebu.

Our Warehouses

Our supplier’s warehouses are located strategicallyin Manila & Cebu. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.

How to Contact Us

You can call our customer support and sales team Mon-Sat 8:00- 5:00 Pm 0961 574 2366

You can chat live with our customer support and sales team Mon- Sun 8am-5:00pm just look for the button in the lower-right corner that says “Chat with us”

You can email our customer support and sales team: excershop@gmail.com and we will reply within 1-2 hours during regular business hours Mon-Sat 8:00 Am - 5:00 Pm

1. Regular Cleaning

To maintain your massage chair upholstery’s beautiful appearance (and avoid any icky messes), be sure to give it regular surface cleanings.

Start by wiping down your chair with a soft or microfiber cloth. This will remove any superficial dust and debris.

Then, mix a few drops of a mild dish soap into a bowl of warm water and mix. Dip a clean rag into the mixture, and use it to gently rub down all exposed areas of the chair’s upholstery, paying particular attention to any visibly dirty areas. This will remove any stubborn dirt and ground in dust.

Finish off with an application of leather conditioner. Contrary to what other cleaning guides might say, don’t use any oils (like olive oil) that you may have in your pantry. These can actually damage the upholstery over time.

We recommend giving your massage chair a regular surface cleaning every one to two weeks.

2. Periodic Deep Cleaning

Like any other piece of furniture, massage chairs can become grimy over time. From drink spills to snack crumbs to loose change, there are plenty of things that can dirty your chair.

To start, wipe down the chair with a soft cloth as explained above. Then, use a vacuum to remove any debris from cracks and crevices. Next, wash it with a mixture of gentle dish soap and warm water.

This time, be sure to get into every nook and cranny. Work your damp cloth into the seams of the chair, under any removable cushions and in between any air bags.

As before, finish your cleaning session with a leather conditioner.

We recommend giving your massage chair a deep cleaning every couple of months, depending on how often you use it.

3. Consult an Expert at the First Sign of Trouble

Unless you’ve been formally trained in massage chair repair, it’s safe to say that trying to repair your massage chair’s internal components yourself would be a big mistake.

Issues to look out for include:

Strange noises.Difficulty turning your chair off and on.Failure to switch between your desired massage modes.Failure to perform any included functions, such as reclining.

Also remember to refrain from using your chair until you can get it repaired by a technician.

4. Use Your Chair Regularly

This tip may sound strange, but it makes sense when you think of a massage chair like a car. Without regular use, internal components such as motors and gears won’t be properly lubricated.

With regular use, though, you’ll keep your massage chair’s parts moving in harmony.

With this in mind, make sure that your massage chair is being routinely used. We recommend using it at least once per month (though you’re sure to want to use it more frequently).

5. Consider Your Chair’s Environment

Last but not least, consider the environment your chair is in and the elements it’s exposed to.

For example, if your chair is in a room with direct sun, it may cause your chair’s upholstery to fade and crack quicker than it should.

Also think about who has access to the chair. It goes without saying that small children and pets could cause damage to your chair, so it may be better off in a more private room.

With these tips, you’ll be able to keep your chair looking gorgeous, massaging perfectly and running smoothly for years to come.

We are committed to providing the best customer service in the industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100%satisfied with your purchase.We will do our best to meet your expectations at all times.

Unused,uninstalled,and resalable merchandise in new condition and in the original packaging may be returned for a refund within
30 days of the delivery date unless otherwise noted on the product page or below.

⚈ You must notify us of your intent to return within 30 days of the delivery date.
⚈ There is a 20 %restocking fee
⚈Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
⚈ We will refund the product price minus any applicable fees and charges.
⚈ Original shipping charges are non-refundable.
⚈You are responsible for any return shipping charges.
⚈ Refunds will be applied to the same payment method used when the original purchase was made.

The Following Cannot Be Returned
Products that are eligible for parts under manufacturer warranty
Products that have had their original manufacturer packaging opened
Products that have been out of their original manufacturers' packaging

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It is the customer's responsibility to return the merchandise in a new resalable condition.Refunds are only issued after returned items have been received and inspected.